No ticket queue, no chatbot, no outsourced first level. QueryCue is made by a small team in Germany — when you write, you reach someone who knows the code.
With an active Pro plan, use the ticket system in your dashboard. You get the full history in one place, you can attach screenshots, and you always see who is on the move — you or us. Nothing gets lost in an inbox.
Questions before buying, a bug you found, an idea for the roadmap, or anything else — use the form below. It reaches us directly.
Tell us what you are trying to do and where it stops working. A link to the page, the WordPress version and — if something looks broken — a screenshot will usually save us a round trip.
Tell us what you are trying to do and where it stops working. A link to the page, the WordPress version and — if something looks broken — a screenshot will usually save us a round trip.
Questions about plans, licences, invoices.
Technical problems. Pro customers: the dashboard is faster.
Access, erasure, and everything under the GDPR.
ucepts UG (haftungsbeschränkt)
Kirchdorfer Str. 24
84104 Rudelzhausen
Germany
QueryCue is a brand of ucepts UG (haftungsbeschränkt). Full company details are in our legal notice.
We answer during business hours in Germany, on working days, and we aim to get back to you quickly. We deliberately do not promise a fixed response time — a number we cannot hold in every week is worth less than an honest answer. Pro customers with a Lifetime Unlimited licence are handled with priority.
Support covers QueryCue Forms itself. We cannot debug your hosting, other plugins, custom development or your site design — but if a conflict with another plugin breaks our form, that is our problem and we will look into it. If you are unsure whether your hosting is up to it, check the requirements first.
Ticket support is part of Pro. But you are welcome to write to us — we read every message. For most questions, the documentation is faster than we are, and the requirements page answers most installation problems.
Please tell us before you tell anyone else, at info@querycue.io. We will confirm receipt, fix it, and give you credit if you want it. We do not run a bug bounty — but we will not shoot the messenger either.
Yes, and we would like you to. The best features in QueryCue came from users who told us what was missing. We cannot promise to build everything — but a request from a paying customer with a real use case moves to the top of the list quickly.