querycue.io is operated by ucepts UG (haftungsbeschränkt), Kirchdorfer Str. 24, 84104 Rudelzhausen, Germany. QueryCue is a brand and product of ucepts UG (haftungsbeschränkt). Full details are in our Legal notice.
2.1 You may browse querycue.io freely. The content — texts, graphics, screenshots, the documentation and the layout — is protected by copyright and belongs to us or our licensors.
2.2 You may not systematically extract content (scraping), circumvent technical protection measures, interfere with the availability of the site (for example through automated mass requests), or attempt to gain unauthorised access to systems or data.
2.3 We may change, restrict or discontinue the website and its features at any time. We do not guarantee uninterrupted availability; maintenance and technical faults can lead to downtime.
3.1 An account is optional. You need one to buy a licence, to download the Pro edition, and to use ticket support.
3.2 Sign-in is passwordless. We send a one-time sign-in link to your email address. This means the security of your account depends on the security of your mailbox. Keep your email account protected, and tell us immediately at info@querycue.io if you suspect unauthorised access.
3.3 You must provide accurate information when registering, and keep your email address up to date. One account is for one person or one organisation; accounts must not be shared or transferred.
3.4 You may delete your account at any time by emailing us. Where you still owe payments, or where we are required by law to retain records (invoices), deletion may be delayed or limited accordingly — see our Privacy Policy.
4.1 Ticket support is available to customers with an active Pro plan. Users of the Free edition are welcome to use the documentation and our public channels.
4.2 Please do not send us secrets. Do not include passwords, API keys, payment details, or personal data of your own website visitors in a support request or a screenshot. If we need access to diagnose a problem, we will tell you how to provide it safely.
4.3 We may limit or refuse support in the event of abuse — for example automated mass requests, or abusive, threatening or discriminatory conduct towards our team. Respect goes both ways, and you can expect the same from us.
4.4 A request that is waiting for your reply closes automatically after three days; you receive a reminder beforehand. A closed request cannot be reopened — open a new one and we will pick it up.
The program code of QueryCue Forms is distributed under the GNU General Public License, version 2 or later. The rights granted to you by that licence apply. What you purchase from us is access to the Pro edition, updates and support for the number of websites covered by your plan — see § 6 of our Terms and Conditions.
Your licence key is personal. Do not publish it, sell it, or use it on more websites than your plan covers.
QueryCue Forms is self-hosted. You install and operate it yourself. This means two things, and both are in your favour — but they come with responsibility:
When people fill in a form on your website, you are the controller of that personal data under the GDPR — not us. It is your responsibility to have a legal basis for collecting it, to inform your visitors in your own privacy policy, and to answer their requests for access or erasure.
The plugin gives you tools for this — hashed IP addresses, a consent record, encrypted file uploads, automatic deletion after a retention period, and an integration with the WordPress privacy tools. But the tools do not make the decisions. You do.
Because no personal data flows from the plugin to us, we do not act as your processor, and a data processing agreement under Art. 28 GDPR is not required for operating the plugin.
Some Pro features transmit data to third parties if, and only if, you switch them on:
These are off by default. If you enable them, you decide to involve that third party, and you must reflect it in your own privacy policy. The plugin points this out in the settings screen.
You must not use QueryCue Forms to:
If you seriously breach these rules, we may deactivate your licence key and terminate the contract for good cause. This does not affect the rights the GPL grants you in the code.
6.1 The Free edition is provided free of charge, for one website and one active form.
6.2 Because it is free, we provide it as is. We do not owe support, updates or availability for it. Your statutory rights — in particular the limited liability regime for the gratuitous provision of digital products under German law — remain unaffected, as does § 7 below.
6.3 We may change the scope of the Free edition, or discontinue it, at any time. Websites already running it keep working; the version you have installed does not stop functioning.
We are liable without limitation for damages arising from injury to life, body or health, for intent and gross negligence, under the German Product Liability Act, and to the extent that we have given a guarantee. In the case of slight negligence, we are liable only for the breach of an essential contractual obligation, and then limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. Section 11 of our Terms and Conditions applies accordingly.
Back up your website. You are responsible for regular backups of your site and its database. Where we are liable for the loss of data, our liability is limited to the effort that would have been needed to restore it from properly maintained backups.
We may amend these Terms of Use with effect for the future where there is a valid reason — for example a change in the law or in our product. If you have an account, we will notify you by email at least six weeks before the change takes effect, and you may object. Continued use of the website after the change takes effect is deemed acceptance.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. Should individual provisions be or become invalid, the validity of the remainder is unaffected.