Terms and Conditions

§ 1 Scope and contracting party

1.1 These Terms and Conditions apply to all contracts concluded via querycue.io between you and:
ucepts UG (haftungsbeschränkt) Kirchdorfer Str. 24 · 84104 Rudelzhausen · Germany
Handelsregister: HRB 212457 Registergericht: Amtsgericht München
· Managing Director: Tobias Bayer Email: info@querycue.io
  QueryCue is a brand and product of ucepts UG (haftungsbeschränkt). Your contracting party is always ucepts UG (haftungsbeschränkt), referred to below as “we”, “us” or “ucepts”. 1.2 Deviating terms of the customer do not become part of the contract unless we expressly agree to them in writing. 1.3 Consumer means any natural person entering into the contract for purposes outside their trade, business or profession (§ 13 BGB). Entrepreneur means a person acting in the exercise of their trade, business or profession (§ 14 BGB). Where a provision applies only to one group, this is stated explicitly. 1.4 The contract language is English.

§ 2 Subject matter

2.1 We supply QueryCue Forms, a plugin for the WordPress content management system, together with the associated licence for the Pro edition, updates and support. 2.2 The software is self-hosted. You install and operate it on your own web server. We do not provide hosting, and we do not operate the software for you. There is no cloud service and no QueryCue server involved in the operation of your forms. 2.3 The Free edition is available free of charge and does not require a contract of sale. It may be used on one website and allows one active form. 2.4 The specification of the software is determined by the product description on our website at the time of purchase. Public statements, advertising or the roadmap do not constitute a guarantee of particular features. Planned features may change or be dropped.

§ 3 Conclusion of contract

3.1 The presentation of products on our website is not a binding offer, but an invitation to place an order. 3.2 By selecting a plan and completing the payment process at our payment provider, you make a binding offer to purchase. 3.3 The contract is concluded when we accept your offer, at the latest by providing access to the licensed software or sending the order confirmation by email. 3.4 The contract text is stored by us. You will receive the essential contract details by email.

§ 4 Prices and payment

4.1 All prices are stated in euros and, for consumers, include statutory value added tax. For business customers within the EU outside Germany, the reverse-charge procedure may apply where a valid VAT identification number is provided; the price shown is then adjusted accordingly during checkout. 4.2 Our plans:
Plan Price Scope
Free €0 1 website, 1 active form
Pro, monthly €19.95 per month, per website All Pro features, updates and ticket support while the subscription is active
Pro, yearly €199 per year, per website As above; two months free compared to monthly billing
Lifetime Single €399.95 once 1 website, see § 6.5
Lifetime Unlimited €999.95 once Unlimited websites, priority support, see § 6.5

The prices displayed during checkout are authoritative.

4.3 Payment is processed exclusively by Stripe Payments Europe, Ltd. The payment methods available are shown during checkout. We do not receive or store your payment card details. 4.4 Payment is due immediately upon conclusion of the contract. For subscriptions, the fee is charged in advance for each billing period. 4.5 If a payment fails, we may suspend the licence after giving notice and a reasonable opportunity to remedy the failure. Your statutory rights remain unaffected.

§ 5 Term, renewal and cancellation (subscriptions)

5.1 A Pro subscription runs for the selected billing period (one month or one year) and renews automatically for the same period unless cancelled. 5.2 You can cancel at any time with effect from the end of the current billing period. There is no minimum term beyond the billing period you selected and no notice period. Cancel in your dashboard or by emailing info@querycue.io — a plain statement is enough. 5.3 After cancellation, the licence remains fully active until the end of the period you have paid for. Fees already paid for the current period are not refunded pro rata, unless we are at fault or you exercise a statutory right of withdrawal. 5.4 We may terminate the contract with three months’ notice to the end of a billing period. We may terminate without notice for good cause, in particular a serious breach of § 6.

§ 6 Licence — what you get, and what happens when it ends

6.1 Rights in the software

QueryCue Forms is a WordPress plugin. Its program code is distributed under the GNU General Public License, version 2 or later (GPLv2+). The rights that licence grants you in the code — to use, modify and pass it on under the same terms — apply and are not restricted by these Terms.

6.2 What you are actually paying for

Your payment does not buy the code itself. It buys, for the number of websites covered by your plan:
  • access to the Pro edition and to the download in your dashboard,
  • the right to activate the licence key and thereby use the Pro features,
  • updates for as long as your plan is valid (§ 7),
  • ticket support (§ 8).

6.3 Licence key

The licence key is personal to you. You must not publish it, sell it, or share it with third parties, and you must not use it on more websites than your plan covers. This is a contractual obligation and is independent of the rights the GPL grants you in the code. If you breach it, we may deactivate the key and terminate the contract for good cause.

6.4 What happens when the licence expires — please read this

When a subscription ends or a licence becomes invalid, the Pro features stop working. Concretely: file uploads, signature fields, captcha protection, outbound webhooks, advanced conditional logic, the Elementor widgets and the CSV/JSON export are deactivated. The plugin itself remains installed and the free functionality keeps working — your forms and the submissions already stored in your database are not deleted and remain accessible. We state this plainly here so that it does not surprise you later. If you rely on a Pro feature, keep your licence active.

6.5 “Lifetime” — what it means

A Lifetime licence means: you pay once, and there is no recurring fee. It grants updates and support for as long as we commercially offer and maintain QueryCue Forms. It does not mean an eternal guarantee. Should we discontinue the product, we will announce this at least 12 months in advance and will publish, before the end of that period, a build that runs without an active licence check, so that your websites keep working. A Lifetime licence is tied to your account and is not transferable, unless we agree otherwise in writing.

6.6 Special conditions

Individually agreed special conditions (for example for an early customer or a pilot project) apply only to the specific contract in question and confer no rights on other customers.

§ 7 Delivery and updates

7.1 Delivery is digital. After payment you receive access to your dashboard, where the Pro edition is available for download together with your licence key. 7.2 Updates are provided for download. We currently do not offer automatic updates within WordPress; you install a new version yourself. Where we introduce automatic updates in future, they will be optional. 7.3 We provide updates while your plan is valid, but we do not owe a particular update frequency and do not guarantee that any specific feature will be added. 7.4 Requirements are your responsibility. The software requires WordPress 6.0 or later and PHP 8.1 or later, together with the PHP extensions stated in the documentation. We are not liable for defects caused by an unsupported environment, by other plugins, or by modifications you have made.

§ 8 Support

8.1 Customers with an active Pro plan can open support requests in their dashboard. We handle them during our usual business hours in Germany, on working days. 8.2 We do not promise a fixed response time and do not offer a service level agreement, unless we have agreed one with you in writing. Holders of a Lifetime Unlimited licence receive prioritised handling. 8.3 A support request that is waiting for your reply is closed automatically after three days. You will receive a reminder beforehand. A closed request cannot be reopened; simply open a new one, and we will pick it up. 8.4 Support covers the software as delivered. It does not cover the configuration of your server, third party plugins, custom development, or the design of your website. 8.5 Users of the Free edition receive no ticket support. Documentation and public channels are available to them.

§ 9 Right of withdrawal (consumers)

Withdrawal policy

Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us — ucepts UG (haftungsbeschränkt), Kirchdorfer Str. 24, 84104 Rudelzhausen, Germany, email info@querycue.io — of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Premature expiry of the right of withdrawal Your right of withdrawal for the supply of digital content not supplied on a tangible medium expires if we have begun to perform the contract and you have
  • expressly consented to us beginning performance before the withdrawal period has expired, and
  • confirmed your acknowledgement that you thereby lose your right of withdrawal upon the commencement of performance.
We obtain both declarations from you during checkout, before the purchase is completed. If you do not give them, you retain your full right of withdrawal — and access to the download begins after the withdrawal period ends.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.) To: ucepts UG (haftungsbeschränkt), Kirchdorfer Str. 24, 84104 Rudelzhausen, Germany — info@querycue.io I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*) / for the provision of the following service (*), Ordered on (*) / received on (*): __________ Name of consumer(s): __________ Address of consumer(s): __________ Signature of consumer(s) (only if this form is notified on paper): __________ Date: __________ (*) Delete as appropriate.

§ 10 Warranty (statutory rights in case of defects)

10.1 The statutory provisions on liability for defects apply. 10.2 For consumers, the limitation period for claims based on defects is two years from delivery. For contracts with continuous supply of digital content, we owe conformity throughout the term of the contract, including the provision of updates required to maintain conformity (§§ 327e ff. BGB). 10.3 For entrepreneurs, the limitation period for claims based on defects is one year from delivery. This does not apply to claims for damages arising from injury to life, body or health, or from intent or gross negligence. 10.4 Software of this complexity cannot be guaranteed to be entirely free of errors. A defect exists only where the software deviates significantly from the agreed specification.

§ 11 Liability

11.1 We are liable without limitation for damages arising from injury to life, body or health, for intent and gross negligence, under the German Product Liability Act, and to the extent that we have given a guarantee. 11.2 In the case of slight negligence, we are liable only for the breach of an essential contractual obligation (an obligation the fulfilment of which makes the proper performance of the contract possible in the first place, and on the observance of which you may regularly rely). In that case, our liability is limited to the foreseeable damage typical for this type of contract. 11.3 Any further liability is excluded. 11.4 Data backup. You are responsible for regularly backing up your website and its database. If we are liable for the loss of data, our liability is limited to the effort that would have been required to restore the data from properly maintained backups.

§ 12 Changes to these terms

We may amend these Terms with effect for the future where this is necessary for valid reasons — for example changes in the law, in case law, or in our product. We will notify you of any amendment at least six weeks before it takes effect, by email. If you object before the amendment takes effect, the contract continues on the previous terms; we may then terminate the contract to the end of the current billing period. If you do not object, the amendment is deemed accepted — we will point this out to you in the notification.

§ 13 Final provisions

13.1 Governing law: the law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive you of the protection of the mandatory provisions of the law of the country in which you have your habitual residence. 13.2 Place of jurisdiction: if you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is our registered office. The same applies if you have no general place of jurisdiction in Germany or the EU. Statutory places of jurisdiction for consumers remain unaffected. 13.3 Dispute resolution: the European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. 13.4 Severability: should any provision of these Terms be or become invalid, the validity of the remaining provisions is not affected.